germanmade. offers a variety of goods for sale through the Internet. The following general terms and conditions are valid for mail order business via the channels of distribution and "order via Internet" in relation to an order in written form or order through telephonic contact.


1. General applicability
2. Offer and conclusion of the contract
3. Shipping and handling conditions
4. Payment conditions
5. Prices and shIpping costs
6. Set-off and right of detention
7. Costs contract
8. Retention of title
9. Guarantee
10. Transport damages
11. Data protection and security
12. Final provisions

1. General applicability

1.1 These general terms and conditions are the basis for all deliveries and performances. The relevant version is applicable for the particular contract conclusion. With the order, at the latest with the acceptance of germanmade.' performance does the customer accept these general terms and conditions.

1.2 Customers within these conditions can be both: end users according to § 13 BGB as well as companies according to § 14 BGB.

1.3 End user means every natural person that concerns a transaction for a purpose excluding commercial and independent businesses.

1.4 Company means a natural or juristic person or a legally responsible partnership that exercises industrial property or independent businesses while concerning a transaction.
This terms of conditions are also valid for juristic persons of public law or public special estate according to § 310 section 1 sentence 1 BGB.

1.5 Orders and delivery are basically possible worldwide.

2. Offer and conclusion of the contract

2.1 The product presentations on the website are not yet to be seen as an official contract offer. The contract is concluded through an offer to order of the customer and the acceptance and willingness to deliver of germanmade.. A confirmation of the order reception cannot be seen as the official acceptance, which will occur through an additional order confirmation, to be sent by germanmade. via Email. The sending of the ordered product is to be seen as an explicit order acceptance.

2.2 The contract conclusions are currently only possible in German language.

3. Shipping and handling conditions

3.1 If the customer is a processor, the risk of accidental aggravation or destruction is passed on the processor in case of handing over, as well as in case of shipping and handing the product over to the shipper, the carrier or another person in charge of the shipping process.

3.2 If the customer is an individual consumer, the risk of accidental aggravation or destruction is passed either when handed over by germanmade. or by the shipper, carrier or person in charge of the shipping process. Default of acceptance is to be seen equal to handing over the product.

3.3 germanmade. delivers the ordered products within three to six working days after the income of the order. Possible exceptions are noted on the according product pages or occur because of determinate payment methods (more information at point 4).

4. Payment conditions

Payment for deliveries can be made via payment in advance, debit note, Pay Pal, credit card or invoice (for processors only). In case of payment via invoice, germanmade. remains the right to ask for a down payment.


germanmade. sends the product at the last one to three days after the prepayment of the complete price enters germanmade.’ account.

Debit note / Credit card

If the customer choses to pay with a debit note or with his credit card (American Express, Visa and MasterCard), the product will be sent to the customer within 3-5 working days.

PayPal payment

The product will be sent at the last three to five working days after the payment entered the germanmade. account.

Invoice payment

The products will be sent to the customer according to the order confirmation.

5. Prices and shipping costs

5.1 The displayed price of a product is valid in the very moment of the order. All prices are in Euros and are without exception gross prices, including taxes, especially VAT. There is no minimum order value.

5.2 Prices are valid without wrapping, freight, shipping or transport costs if not concerted otherwise. The shipping and handling costs which relate to the amount of ordered products and the displayed product description arise from the place of business of germanmade..

5.3 Orders from outside the European Union are net prices without VAT.

5.4 In case of delivery outside of the European Union, the customer is responsible for the proper way of customs clearance.

6. Set-off and right of detention

If you use the right of withdrawal (watch cancellation policy), you will have to pay the return if the delivered product is the one you ordered, and if the price of the returning sending product is less than 95,00 Euros or by a higher price of the thing at the moment of the withdrawal, you haven’t paid a contract-fixed partly amount. Otherwise the resending will be free for the customer.

7. Cancellation policy

Costing agreement in case of cancellation

If you make use of your right of cancellation (see cancellation policy), you have to bear the regular costs of the return, if the delivered product equals the ordered products. You can get a return label from us to send the goods back. The shipping costs of 5,90 € incl. VAT will be charged with your credit. Please send us an e-mail to and we will send you the return label via e-mail.

Cancellation policy for the user

End-users have 14 days of time for cancellations

Cancellation policy

Cancellation right:

You can cancel your contract explanation within 14 days without the necessity of explaining reasons in a written form (for example letters, faxes or Emails) or – if you received the objects before the 14 days has passed – by sending them back as cancellation. 

The time limit begins at the reception of these conditions in a written form, but it doesn’t before the products didn’t reach the receiver and it won’t begin before the fulfill of our information obligation according to § 355 section 2 BGB 2. To keep the cancellation time limit it is sufficient to send the cancellation or the object in time. Please use the Cancellation form.

The cancellation is to direct to:
germanmade. GmbH, Pullerweg 50, D-40670 Meerbusch, Telefonnummer: (178) 7767417, E-Mail:

Cancellation consequences:

In case of a valid revocation all costs are reimbursed within fourteen days after you declared revocation (expect extra costs if you are choosing a different than the cheapest standard delivery we are offering). The refund will be carried out in the same manner as the original payment was made, expect something different had been explicitly agreed on. There will be in no case any charges concerning the refund.

We can refuse the refund until we either receive the product or a certificate of delivery. The deadline is met if the product is sent off 14 days after declaring revocation.

The individual has to pay for the transport costs, if the delivered product equals the ordered product. 

Please notice that for orders outside Germany shipping charges are not reimbursed if the product does conform to the order placed.

Responsibilities of returning payments have to be fulfilled within 14 days. The time limit begins with the sending of your cancellation or the object; for us with their reception.

*End of the cancellation explanation*

Exception of cancellation:

Revocation is not valid for distance contracts regarding products, which are not prefabricated, individualized or adopted to the need and wishes of the costumer.
We ask for your understanding that there is no right of withdrawal outside of the European Union!

Please note that the wood cases, iPad cases and products with embossing or engraving are made individually according to your wishes. A revocation is excluded in this case.

PDF-Cancellation form

8. Retention of title

The product will be the property of germanmade. until the customer pays the whole price.

9. Guarantee

9.1 As far as nothing else occurs regarding the following sections, the guarantee accords to the legal regulations. The extension period for legal claims of defects is two years for the user and begins on the date of the delivery, which means when the user receives the product.

9.2 The warranty of contractors is restricted to one year.

10. Transport damages

10.1 If products with obvious damages are delivered, the customer is obliged to notify the carrier service immediately and to refuse the acceptance of the product as well as immediately to notify germanmade. either by phone or mail, so that germanmade. may protect its rights to satisfy claims against the carrier service.

10.2 f you neglected to make such a claim or to contact us, the customer’s legal warranty claims won’t have consequences.

11. Data protection and security

11.1 germanmade. saves orders. If the customer shall loose his documents about his order, he can write or call germanmade. for a replacement. germanmade. will send a copy of the documents of the order of desired.

11.2 The customer agrees that all data concerning him and the contract with germanmade. may be saved electronically. The data will be passed on only to people/companies that are involved in the order process, such as for example the carrier or the attorney. Personal data will be treated confidentially. The transfer of your personal data will be carried out through our online shop using an SSL-connection.

11.3 Find more details about data protection on Data Protection

12. Final provisions

12.1 The law of the federal republic of Germany is exclusively applicable. Essential prescriptions of the particular country that the customer resides in excluded. Regarding contracts with users inside of the European Union, the rights of residence of the user are legally valid as far as it relates to specific consumer rules.

12.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly not applicable. This is valid also concerning transnational deliveries.

13.3 Place of fulfillment is Duesseldorf, Germany, if nothing else has been agreed on explicitly. Place of jurisdiction is Duesseldorf for all the customers that are processors and/ or corporate bodies of public law, also if they don’t reside in Germany or the European Union. In all other cases, the place of general jurisdiction is applicable..

Stand: July 2018

The E-Commerce-platform germanmade. GmbH reachable under and all subdomains are represented by:

germanmade. GmbH
CEO: Nina Plum
Birkenstraße 40
40233 Düsseldorf
Phone: +49 (0)178 7767417

Bank account::
Deutsche Bank
IBAN: DE35300700100201233400
VAT.: DE274912126